HOW MAY WE ASSIST YOU?
DO I HAVE TO REGISTER IN ORDER TO PURCHASE ANY PRODUCTS IN ORGGA.MY?
No, you can choose to register at the website for future order convenience or proceed your order as “guest checkout”.
HOW TO VIEW MY ORDER DETAILS?
Once you had logged in, go to My Account -> Orders.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Currently, we have Direct/Manual Bank Transfer, SenangPay and Paypal.
ARE THERE ANY EXTRA FEES & CHARGES?
Yes. 3% fee applies for senangPay transaction & 4.4% fee applies for Paypal transaction.
WHAT IS THE NEXT STEP FOR MANUAL BANK TRANSFER ONCE I HAD MADE THE TRANSACTION?
Once you had made your payment, kindly send an email to [email protected] to inform regarding your successful payment by following the format shown below:
Email subject: Payment for Order No. [-YOUR ORDER NO.-]
-Payment date & time
*Don’t forget to attach your payment slip/ receipt.*
"Your payment was declined. Please check with your bank. Thank you." MESSAGE APPEAR WHEN I USE CREDIT / DEBIT CARD, WHAT SHOULD I DO?
Kindly make sure that you had opt-in for Card-Not-Present (CNP) & Overseas transactions by contact your Bank’s contact centre before proceeding to the payment to avoid failure transaction.